Refund and Return Policy

Last Updated: November 4, 2026

At MYWATT, customer satisfaction is important to us. If a product does not meet your expectations, you may request a return in accordance with the conditions below and applicable law.

Return Period

We offer a 30-day return period beginning on the date your order is delivered.

To request a return, please contact us within 30 days of delivery.

Returns are subject to the conditions described in this policy and applicable consumer protection laws.

Condition of Returned Items

You may unpack and inspect your EV charger or accessories as you reasonably would in a retail store.

For a full refund, the product should be returned complete, including all accessories, cables, documentation, and original packaging where available.

The product should be returned in a condition suitable for resale.

If the product has damage or wear beyond what is reasonably necessary to inspect it, the amount of any refund may be adjusted to the extent permitted by applicable law.

Your rights regarding defective, damaged, or incorrectly described products remain unaffected.

Restocking Fees

We do not charge a restocking fee for eligible returns.

Return Shipping Costs

For returns due to a change of mind or because the product is no longer wanted, the customer is responsible for the return shipping costs unless otherwise required by applicable law.

If the product is defective, damaged upon arrival, or incorrect, please contact us before returning the product. We will review the situation and provide appropriate instructions.

How to Request a Return

Contact us at successecom74@proton.me with your order number and the reason for the return. If the product is defective or damaged, please include photographs showing the issue.
Carefully package the product with all accessories, cables, and documentation. Please include the original packaging where available.
Our customer service team will provide you with the appropriate return instructions and return address.

Please do not send a return to our business address unless we have confirmed that it is the correct return destination.

Refunds

Once we receive and inspect the returned product, we will review the return and notify you of the outcome.

Approved refunds will be issued to your original payment method where possible.

We will process approved refunds within 5 business days after the return has been approved.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Shipping charges originally paid for the order may be non-refundable, except where required by applicable law or where the return is due to a defective, damaged, or incorrect product.

Nothing in this policy limits any rights you may have under applicable law.

Exchanges

If you would like to exchange a product for a different model or version, please contact us at successecom74@proton.me.

Exchanges are subject to product availability and confirmation by our customer service team.

Damaged or Defective Products

If your EV charger or accessory arrives damaged or defective, please contact us as soon as possible at successecom74@proton.me.

Please provide your order number and photographs or other information showing the issue.

We will review the situation and, where appropriate, arrange a replacement, repair, refund, or other appropriate remedy in accordance with applicable law.